Question 1

How do I book a service?

Accepted Answer

Visit our customer portal at customer.gigswift.co.za with your service request, and our AI will instantly match you with verified workers in your area.

Question 2

Is there a mobile app?

Accepted Answer

Yes! Both GigSwift apps are live on Google Play. Customers: search "GigSwift" to book trusted help. Workers: download "GigSwift Provider" to receive jobs and track earnings. Everything also works on the web at customer.gigswift.co.za, and you can chat to us on WhatsApp — no download needed. iPhone apps are coming later.

Question 3

How quickly can I get help?

Accepted Answer

Most service requests are matched within minutes. We are live in Johannesburg first — Sandton, Randburg, Rosebank and surrounding areas — with more areas opening soon.

Question 4

What areas do you cover?

Accepted Answer

We are live across greater Johannesburg, with the strongest coverage in Sandton, Randburg, and Rosebank and their surrounding suburbs. More areas are opening as we grow.

Question 5

Can I book through WhatsApp?

Accepted Answer

Yes! WhatsApp us at +27 68 368 0919 and Naledi — our AI assistant — will help you in plain language, 24/7, in English, Zulu, Afrikaans, or any SA language.

Question 6

Who is Naledi?

Accepted Answer

Naledi (meaning “star”) is the GigSwift AI assistant. She helps you describe your job, matches you with verified workers, and answers questions — on the website and on WhatsApp, around the clock.

Question 7

How do I pay for services?

Accepted Answer

Pay securely by card through Yoco, by instant EFT through Ozow, or choose cash on completion where offered. Online payments are held safely and only released to the worker once the job is completed to your satisfaction.

Question 8

When is my payment released to the worker?

Accepted Answer

Your money is protected in escrow while the job is underway. It is only released once you confirm the work is complete — that is your protection on every booking.

Question 9

Is there a discount for new customers?

Accepted Answer

Yes — if a friend or community partner referred you, apply their referral code when you sign up and get R25 off your first booking.

Question 10

Are there any hidden fees?

Accepted Answer

No hidden fees! You only pay the agreed service price. Our platform connects you directly with workers.

Question 11

Can I get a quote first?

Accepted Answer

Absolutely! All our workers provide free quotes before starting any work.

Question 12

Are all workers verified?

Accepted Answer

Yes! Every worker completes ID and face verification plus a skills review before they can accept bookings.

Question 13

What is payment protection?

Accepted Answer

When you book, your payment is held securely by GigSwift — not sent straight to the worker. It is only released after the job is completed to your satisfaction, protecting both sides.

Question 14

What if I'm not satisfied?

Accepted Answer

We offer a satisfaction guarantee. Contact our support team and we'll resolve any issues quickly.

Question 15

How do I report a problem?

Accepted Answer

Contact us immediately at +27 68 368 0919 or email support@gigswift.co.za for urgent issues.

Question 16

How do I join as a worker?

Accepted Answer

Visit worker.gigswift.co.za and register as a worker. We'll guide you through our verification process and skill assessment.

Question 17

Does it cost anything to join as a worker?

Accepted Answer

No — joining GigSwift as a worker is free. You keep what you earn minus a small, transparent platform fee that is far lower than most competing platforms.

Question 18

Can I earn rewards for referring others?

Accepted Answer

Yes — share your referral code and earn a share of the platform fee when the person you referred completes their first paid job. Rewards are based on real completed bookings and may be reviewed before payout.

Question 19

How do I get more bookings?

Accepted Answer

Maintain high ratings, respond quickly, complete your profile, and consider upgrading to our premium worker tier.

Question 20

When do I get paid?

Accepted Answer

Payments are processed within 24 hours of job completion and customer confirmation.

Help Center

Categories