Refund Policy
Last updated: 1 March 2026
GIGSWIFT (PTY) LTD | Reg: K2025/927754/07
Overview
GIGSWIFT is committed to ensuring fair outcomes for both customers and service providers. This refund policy outlines when refunds may be issued and the process for requesting one. All refunds are processed through our secure payment partners — Yoco for card payments and Ozow for instant EFT.
When You May Request a Refund
Eligible for Full Refund
- • Worker no-show: The assigned worker did not arrive and did not communicate
- • Cancellation by worker: The worker cancelled after you paid
- • Double charge: You were charged more than once for the same booking
- • Service not started: Payment was taken but the job was never begun
Eligible for Partial Refund
- • Incomplete work: The worker left before completing the agreed scope
- • Significant quality issues: Work is materially below the agreed standard
- • Late arrival: Worker arrived significantly late (more than 1 hour) causing reduced service time
Not Eligible for Refund
- • Completed services that were accepted by the customer
- • Customer no-show or late cancellation (less than 2 hours before scheduled time)
- • Disputes raised more than 48 hours after job completion
- • Minor cosmetic complaints on otherwise completed work
- • Services arranged directly with a worker outside the GIGSWIFT platform
How to Request a Refund
Contact Us
Contact us at +27 68 368 0919 or email support@gigswift.co.za within 48 hours of the issue.
Provide Details
Share your booking reference, describe the issue, and provide any supporting evidence (photos, messages, etc.).
Resolution
Our team will review your case and respond within 2 business days. Approved refunds are processed within 5-7 business days.
Refund Processing
Payment Method
Refunds are returned to the original payment method used for the booking. Card payments made through Yoco are refunded to the same card, and instant EFT payments made through Ozow are refunded to the same bank account.
Processing Time
Once approved, refunds take 5-7 business days to reflect in your account. This timeframe depends on your bank's processing speed.
Confirmation
You will receive an email confirmation once your refund has been processed, including a reference number for your records.
Cancellation Policy
Free Cancellation
Cancel any booking more than 2 hours before the scheduled time for a full refund, no questions asked.
Late Cancellation
Cancellations made less than 2 hours before the scheduled time may incur a cancellation fee of up to 25% of the booking amount to compensate the worker for their lost time and travel.
Disputes
If you disagree with a refund decision, you may escalate the matter by emailing legal@gigswift.co.za. We will conduct a secondary review and respond within 5 business days. All disputes are governed by the laws of South Africa and subject to the jurisdiction of South African courts.